“Troubleshoot basic software, hardware, and connectivity problems common in digital learning environments.“
- The Tech Desk, a service I manage, provides support to library patrons (college students, university professors, and community members) with basic and advanced troubleshooting of software and hardware on multiple platforms including Windows, Mac, iOS, and Chromebooks.
- In addition to troubleshooting, we specialize in supporting patrons in learning how to use applications for their digital scholarship.
- The Tech Desk is open over 100 hours per week during the academic year and is staffed by 12 consultants. Consultants perform a number of services and go through base level training and ongoing training throughout their tenure.