3E Summary and Evidence

3E

“Troubleshoot basic software, hardware, and connectivity problems common in digital learning environments.

Troubleshooting Commons Issues on Various Devices (image by https://unsplash.com/photos/SpVHcbuKi6E)

Troubleshooting Commons Issues on Various Devices (image by https://unsplash.com/photos/SpVHcbuKi6E)

3E Summary

  • The Tech Desk, a service I manage, provides support to library patrons (college students, university professors, and community members) with basic and advanced troubleshooting of software and hardware on multiple platforms including Windows, Mac, iOS, and Chromebooks.
  • In addition to troubleshooting, we specialize in supporting patrons in learning how to use applications for their digital scholarship.
  • The Tech Desk is open over 100 hours per week during the academic year and is staffed by 12 consultants. Consultants perform a number of services and go through base level training and ongoing training throughout their tenure.

3E Evidence

Tech Desk Portfolio

Tech Desk Training: A Program Evaluation (also covered in 4A, 4B, and 4C Summary and Evidence)

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